FAQs
FAQS
Poduct Information
How should I take Clara?
Depends on which one. Colostrum Chews are 2 chews daily, and most women take them in the morning before breakfast. Marine Collagen is 2 capsules daily with food, and most women take them with breakfast or lunch. If you're taking both, take them together or split them across the day, whatever fits your routine.
Is this third-party tested?
Yes. Every batch. We don't just say it, we prove it. If you want to see the latest test results, email us at support@claranutrition.com.au and we'll send them through.
Is it Non GMO?
Yes!
Does Clara contain artificial ingredients?
Clara is made without preservatives, wheat, gluten, yeast, soy, or corn. Full ingredient lists are on each product page.
How long until I see results?
Honest answer: it depends. Most women feel subtle shifts in the first 2 to 4 weeks, with real change building over 1 to 3 months. For Colostrum Chews, the early signs usually show up in digestion and immunity. For Marine Collagen, in your skin, hair, and nails.
Can I take this with other supplements?
Yes, in most cases. Clara products are clean, single-ingredient formulas designed to be easy to add to existing routines. If you're on prescription medication or managing a specific health condition, run it past your doctor first.
What if i don't like how I feel or the results?
You're covered. We have a 365-day, 100% money-back guarantee for exactly this reason. Email us within 365 days and we'll refund you. The process is straightforward, and we won't put you through hoops to claim it.
Ingredients & Benefits
What ingredients are in each product?
We don't believe in mystery blends. Colostrum Chews contain grass-fed bovine colostrum (550mg) in a strawberry-flavoured chewable, and Marine Collagen contains hydrolysed marine collagen peptides in a capsule.
Is this safe while pregnant or breastfeeding?
This is one of those questions where the honest answer is: talk to your doctor. Every pregnancy and breastfeeding journey is different, and we'd rather you get personalised advice from someone who knows your medical history than a generic answer from us.
How is Clara made and where are your ingredients sourced from?
Our colostrum comes from grass-fed, pasture-raised cattle, raised cleanly without added hormones, antibiotics, or GMO feed. It's gently processed to keep its biological activity intact, then formed into the chewable. Our marine collagen is sustainably sourced from wild marine fish, hydrolysed into smaller peptides for better absorption, then encapsulated. Both products are made in facilities that meet strict food safety and quality standards.
Is Clara suitable for certain food allergies or restrictions?
Clara products are made without gluten, corn, peanuts, egg, wheat, or soy. If you're allergic to anything else, check the full ingredient list on each product page or check with your doctor. We'd rather you ask than guess.
How long until I see results?
It depends on what you're taking it for, and how depleted your body is when you start. Most women feel subtle shifts in the first 2 to 4 weeks. Real change builds over 1 to 3 months as your body responds to consistent nutrition.
Can I take this with other supplements?
Yes, in most cases. Clara products are clean, single-ingredient formulas designed to be easy to add to existing routines. If you're on prescription medication or managing a specific health condition, run it past your doctor first.
Can this be used post menopause?
Yes. Both products are designed to support women across all life stages. Whole-food nutrition matters at every age, and the science doesn't change just because the calendar does. Clara complements a balanced diet and lifestyle. It doesn't replace them.
How many services per packet?
Colostrum Chews come 60 chews per pack at 2 chews per day, giving you 30 servings. Marine Collagen comes 60 capsules per pack at 2 capsules per day, also 30 servings. A month's supply, both products.
Payments & Refunds
How can I update my payment information on my account?
You can update your payment method by logging into your account and clicking on “Change Payment method”. You will receive an email where you can safely update this information.
I am not satisfied with the product, what is your return policy?
If you are not satisfied with your first order, you can return it for a refund within 365 days of your purchase. Please email us at support@claranutrition.com.au to initiate your return. After the second order, we only accept returns of unopened products.
Can I use a discount code after I have placed the order?
Discounts are only applicable before the order is placed, and we are unable to apply it once the payment has been processed but if you forget to apply one, you can always use it on your next order.
Shipping & Delivery
What carriers do you use?
We use Aus Post.
Where do you ship to?
We ship to all of Australia.
What is the shipping cost?
Shipping is free for all orders.
What is the estimated delivery time for my order?
Expect your order to arrive within 4-6 days.
My package was marked as delivered but I haven't received it, what should i do?
If your order was marked as delivered and the address on the order is correct, we recommend that you wait a couple of days, as often the carrier scans an order as delivered before actually delivering it. Also checking with neighbors to make sure the package wasn’t delivered to the wrong location. If the issue remains, please contact us at support@claranutrition.com.au so we can resolve it.
My order arrived damaged, what can I do?
You can email us at support@claranutrition.com.au with your order number and pictures of the package you received so we can fix it.
How can I track my order?
After your order has been shipped, you will receive a tracking number and link to your email.
My tracking hasn't been updated in a while, what are my options?
Please keep in mind that often the carrier doesn’t update the tracking accordingly. If your package hasn’t had any movement in over a week please contact us at support@claranutrition.com.au.
Can I change my shipping address after placing an order?
We have very short windows to make changes to your order as we ship our packages the same day. If your order has an incorrect address, please email us immediately at support@claranutrition.com.au so we can try to change it before it ships.
Can I cancel my order that was just processed?
We have a very short window to perform cancellations, so it is possible that we won’t catch your order in time. But if you want to cancel your order, please email us immediately at support@claranutrition.com.au with the order number so we can attempt to cancel it. If a packing slip has been created we cannot cancel your order.
Subscription Management
How much will I be charged after my first order?
If you purchased a subscription you will be charged again in 30 days at the discount rate displayed when you selected your subscription.
How often will I be billed for my subscription?
Depends on what frequency you choose at the time of your order. By default you can get it every 30 days, but you can choose every 60 or 90 days at the time of purchase.
How can I log in to my account to check my subscription and make adjustments?
You can log in here: https://claranutrition.com.au/a/subscriptions/login
Can I change the frequency of my subscription?
Absolutely, you can customize your frequency on your account to whatever works best for you, this could be every 2 weeks, 2 months or 3 months.
Can I pause or skip a delivery in my subscription?
Yes, if you want to skip a month you can do so by going to your account and clicking on “Skip”
How do I cancel my subscription?
You can cancel your subscription by logging into your account and clicking “cancel”. Please keep in mind that this does not cancel any orders processed before you canceled your subscription.
Will I receive a notification before my subscription reviews or bills me?
Yes, 3 days before your renewal you will receive an email/SMS.
How do I modify the shipping address for my subscription?
You can adjust the address associated with your account by logging in to your account and clicking “shipping & billing” and then “edit”.
Can I change the quantity of products in my subscription?
You've got the power to mix things up! Feel free to change the quantity. It's all up to you!
How do I reactivate my subscription?
As soon as you log in to your account, you’ll see the "resubscribe" button. Pick the perfect date to reactivate your subscription, and voila! You're back in the game.
Referral & Affiliate
Can I get credit for getting friends and family to sign up?
Yes, you can sign up for our affiliate program and share with your friends and family your own personal link.
Can I promote your product as an affiliate?
Yes, we love teaming up with creatives, especially those who need more focus! Send us an email to support@claranutrition.com to get started.